no new ticket emails
Posted: Thu Jun 21, 2012 7:59 pm
1) I am using SMTP
2) Support email, Webmaster email,No reply email all set to the same email address.
3) Customer gets a email when putting in new ticket.
4)staff gets email if a private message is sent
5) Staff get no email when "unassigned" new ticket is put in
6)staff gets no email when ticket is assigned to them
I would reason that it is not a server setting or spam setting because all 3 emails are set the same in the control panel and staff gets private emails.
I read on here where someone was having the same problem when they edited the index.php that faces the costumer. I had also edited the page (we added a link to our existing knowledge base). I have since put the original index.php back, but it did not help.
Any Ideas?
Thanks in advance for your help and wonderful product.
2) Support email, Webmaster email,No reply email all set to the same email address.
3) Customer gets a email when putting in new ticket.
4)staff gets email if a private message is sent
5) Staff get no email when "unassigned" new ticket is put in
6)staff gets no email when ticket is assigned to them
I would reason that it is not a server setting or spam setting because all 3 emails are set the same in the control panel and staff gets private emails.
I read on here where someone was having the same problem when they edited the index.php that faces the costumer. I had also edited the page (we added a link to our existing knowledge base). I have since put the original index.php back, but it did not help.
Any Ideas?
Thanks in advance for your help and wonderful product.