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Category_Move
Posted: Tue Mar 20, 2012 10:32 am
by hollandsedrop
How to category moved mail send customer?
Re: Category_Move
Posted: Tue Mar 20, 2012 4:51 pm
by Klemen
The steps required would be
1. create a new email template file (category_moved_customer.txt)
2. add "category_moved_customer" to $valid_emails variable in "inc/email_functions.inc.php"
3. add
Code: Select all
$msg = hesk_getEmailMessage('category_moved_customer',$ticket);
hesk_mail($ticket['email'],'Your ticket moved to a new category',$msg);
above "Need to notify any staff" in admin/move_ticket.php
Re: Category_Move
Posted: Tue Mar 20, 2012 6:42 pm
by hollandsedrop
Thank you Klemen.
Re: Category_Move
Posted: Thu Jan 31, 2013 11:12 am
by rgaspar
Hello,
I have Hesk 2.4.1 install on my computer and i don´t have file Admin/move_ticket.php?
Steps 2 : File: inc/email_functions.inc.php - Add code
function hesk_validEmails()
// --> Send email customer wend category moved
'category_moved_customer' => $hesklang['category_moved_customer'],
Can i help me!?
Thanks
Re: Category_Move
Posted: Sun Feb 17, 2013 8:59 am
by Klemen
Sorry, it should say "admin/move_category.php"