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The kb suggestion can't work in new ticket page for admin.

Posted: Thu Mar 15, 2012 6:50 am
by deserteagle369
Script URL:
Version of script: hesk 2.3
Hosting company:
URL of phpinfo.php: php5.3.5
URL of session_test.php:
What terms did you try when SEARCHING for a solution: new ticket suggestion admin

Write your message below:

The kb suggestion can't work in new ticket page for admin, it works for user.

Re: The kb suggestion can't work in new ticket page for admi

Posted: Thu Mar 15, 2012 3:34 pm
by Klemen
Correct, the KB suggest feature currently isn't in the admin interface "submit a ticket".

Re: The kb suggestion can't work in new ticket page for admi

Posted: Mon Mar 19, 2012 9:43 am
by deserteagle369
I want to enable it, in my situation, all tickets are imput by admin(operators), how to do it?

Thanks

Eagle

Re: The kb suggestion can't work in new ticket page for admi

Posted: Mon Mar 19, 2012 1:26 pm
by Klemen
It would require quite some code changes, I will try to include it in the next version.