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Hello,
I have big problem. Web files on my server (hesk folder to be exact) are very messed up and ticket system is down. (ticket system does not see data base). I changed some files (long story) trying to modify look of page. Failure. Please help!

My MAIN problem is I have accidentally overwritten the "hesk_settings.inc.php" on remote server trying to fix this.!

I DO have the following:

The current database is backed up on server (root folder). I have a COMPLETE original hesk backup (2 days old) copy of (my Version2.3 hesk). Saved language files headers N footers etc.

IMPORTANT: The "attachments" folder is loaded with files (they must remain safely in same place).

My question is, what is the best way to fix this in my situation? How do I attempt to repair or try to upgrade again and still save my attachments. Since I replaced the "hesk_settings.inc" file, will I need to do a full installation? I did attempt to up load "install folder" just to look but got a blank page?
Sorry about the mess. Really need your help on this one. Larry

Oh yea, I forgot to tell you I have about 50 to 60 canned messages. Need to save them also.

The easiest thing to do would be to simply upload "hesk_settings.inc.php" from your 2 days old HESK backup.

You should also upload any other files you changed from the backup or from the original download (except "install" folder, remove "install" folder form the server).

If you just upload files it should keep all your attachments and database contents (tickets, articles, canned responses, users, ...).

Did not work. I need to to new install. How can I save my attachments and canned messages?????

Hi Klemen,
Got it resolved. Thank you! The problem was the language file. I tried uploading the original language file (multiple languages). Uploaded just the English version provided and all is well. I will not use multiple languages anymore. Larry