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Does HESK automatically close a ticket?
Posted: Thu Feb 16, 2012 8:14 pm
by mingt
If it does, what's the criteria?
Thanks
Ming
Re: Does HESK automatically close a ticket?
Posted: Thu Feb 16, 2012 10:19 pm
by Klemen
It does, if you have "Autoclose tickets" enabled in settings. If a ticket has no activity from the customer for X days it automatically closes. Set to 0 to disable autoclose.
Re: Does HESK automatically close a ticket?
Posted: Thu Feb 16, 2012 11:13 pm
by mingt
Thanks! Klemen.
I have to say, after spending some time looking at your code...it's beautifully done!