PHPJunkyard support forum

Hi all,

I need your help!!!

I'm a noob to the HESK helpdesk system and I'm wanting to know if it is possible for my customers to assign the tickets... Currently un-logged in people cannot assign tickets to any of the staff... I have to do it...

I have a generic login in place that allows people to login and use the "+ New Ticket" option themselves which does allow them to assign tickets... but this is in no way ideal...

I don't want to assign as I'm too busy to pick the same people over and over again... and I want our account managers (customers!) to put their requests into specific people... I don't want to use auto assign because people need to pick certain people out for their requests but auto assign will load balance the tickets meaning similar tickets will get sprayed out to everyone!

Argh - just need the assign field in the non-logged in ticket submit page....

Please help!

Nick

I'm afraid that's not possible with HESK - only registered staff members may assign tickets.

Perhaps you could create very restricted staff accounts for your account managers allowing them to create and assign tickets?

Klemen wrote:I'm afraid that's not possible with HESK - only registered staff members may assign tickets.

Perhaps you could create very restricted staff accounts for your account managers allowing them to create and assign tickets?

Yep that's what I am currently doing... I'll have to stick to that!

Thanks for the reply!

Nick

can u tell me status ? This is really missing future ....
Thans Johny

SBS2012 wrote:

Klemen wrote:I'm afraid that's not possible with HESK - only registered staff members may assign tickets.

Perhaps you could create very restricted staff accounts for your account managers allowing them to create and assign tickets?

Yep that's what I am currently doing... I'll have to stick to that!

Thanks for the reply!

Nick

This feature is currently not planned to be included in HESK, but will consider adding it.