turn off reply enable notes

Helpdesk for my helpdesk software

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pabney
Posts: 2
Joined: Wed Nov 30, 2011 2:16 pm

turn off reply enable notes

Post by pabney »

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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If I turn off reply to tickets for a user, it also disables notes. How would I go about turning off reply and still let a user add notes?

Thanks
Paul
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: turn off reply enable notes

Post by Klemen »

In admin_ticket.php try changing the first (just the first one!) instance of

Code: Select all

if ($can_reply)
to

Code: Select all

if (true)
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pabney
Posts: 2
Joined: Wed Nov 30, 2011 2:16 pm

Re: turn off reply enable notes

Post by pabney »

Worked perfectly. Thanks so much. This makes my use of this wonderful script much more idiot proof.

Paul
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