PHPJunkyard support forum

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What terms did you try when SEARCHING for a solution: UMLAUT, GERMAN TICKET SAVE

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Dear Board,

I installed hesk 2.3 on our hosting Webspace in Germany called Mittwald
The installed software on this host ist as follows:
- PHP 5.3.8
- MYSQL 5.0

Now if i try to save any German characters, like äöüß, the text in the db will be cutted at the german characters position.

Do you have any hints.

If i load the text back from the db, i.e. any tickets, the text ist cut.
I think, that's because of a security feature.

Hesk is a really nice looking software, it would'nt be nice if i can't use it in germany.

Regards
Thomas

This is something your hosting company is truncating, it's not a HESK security feature.

I tested it in the demo and it works fine there:
http://www.hesk.com/demo/ticket.php?track=E9J-MAV-X4HB

Do you use the translated (German) version or English?

I've downloaded the english version and put the translated de directoy from this board on the server.
That's it.

I'll have a look into the database.
maybe there's an encoding problem.

Thx Thomas

The DB seems to work fine.
The collation is utf8_unicode_ci

I inserted any äöü in a phpmyadmin session to a ticket directly

if i view the ticket in hesk there is shown

The To chars after W in the second line was entered in the phpmyadmin as ä.

any idea?

Try using this file instead (upload to your "language/de/" folder):
http://www.phpjunkyard.com/extras/text.zip

Then close all browser windows, open HESK again, refresh the page and see if you can now post normally.

Thx that worked for me.

What's the difference between these files.

I'm realy happy to test your solution now.

The new files has encoding set to UTF-8 and saved as a UTF-8 encoded file without byte mark order.

Glad to hear it worked.