PHPJunkyard support forum

Basically, i needed some help on modification on the HESK system 2.3.

What i require is to add a custom field in the admin page, for example

Tracking ID: RJV-M8A-U8G2 (Ticket number: 999)
Created on: 2011-11-01 09:29:13
Ticket status: New [Mark as Resolved]
Updated: 2011-11-01 09:36:57
Category: Technical
Ticket Type : <------------ This
Replies: 0
Priority: Medium
Last replier: abz
Owner: Agent Name Here...

Example :
Ticket Type dropdown menu consists :-
- Service Request
- Incident
- Change Request

Which i need to know how to implement it, as it was basically a labeling to label the ticket on either those 3 types i've specified above, which can be viewed by the client and the admin, but only admin can modify it.

Client cannot see/change when creating a ticket, and the Ticket Type was to be set manually by the admin, which later client can see it when they view their ticket. Is there a way for me to do this? =/

Adding such a field would require modifying both the source code and the database to the extent that I don't provide support for. You will most likely need to hire a programmer to add this for you.

I see. Very well, then. Is it one of the feature that you might be considering to apply on the next release? Cause it will rather improve the overall functionality of the software. Thank you for your time. =/

Please feel free to post a feature request to
https://hesk.uservoice.com/forums/69851-general

I won't promise anything, but I do read all ideas/requests and many have already been added.