PHPJunkyard support forum

Version of script: 2.3
What terms did you try when SEARCHING for a solution: stop reply, prevent reply, prevent email
Write your message below:

Hi all,

We have certain emails that are automatically piped into Hesk, where we do not want Hesk to send any ticket replies to the "customer".

Example: We have an online fax service that emails us .pdf's of faxed orders sent to us, and we have them piped into Hesk. But we don't want Hesk to send them a ticket reply, as the fax service has nothing to do with the fax, they just email it to us as a service.

How can I get Hesk to not reply to certain email addresses? I am willing to hard code this in, if need be.

Thanks for any help you can provide!

The easiest way would be to add something like this to the top of the hesk_mail function in the inc/email_functions.inc.php file.

Thanks Klemen! I'm just leaning PHP, so let me guess. If I want to add more email addresses to this routine, I would do this?
Or would I need to do each of them separately, like this? Again, thanks!

Klemen wrote:The easiest way would be to add something like this

Code: Select all

    if ($to == 'donotreply@yourdomain.com')
    {
    	return true;
    }

to the top of the hesk_mail function in the inc/email_functions.inc.php file.

You would have to use the second code.

Or, alternatively, use an array like this: BUT the purpose of this forum is not teaching PHP, so you might want to try a PHP tutorial or PHP book instead

Aw, well thank for being patient with a newbie like me then.

I am trying to study it, but at my job I wear so many hats I've very little time to learn. Very frustrating. That's why I am excited that this new ticket system of yours will keep track of all the company and customer correspondence in an orderly manner, so I can gain back that hour a day I spend searching my email for stuff. lol

Thanks again for your awesome script. Now I am going to go and buy you a beer....

Klemen wrote:You would have to use the second code.

Or, alternatively, use an array like this:

Code: Select all

$block_these = array('one@one.com','two@two.com','three@three.com');

if (in_array($to,$block_these))
{
	return true;
}

BUT the purpose of this forum is not teaching PHP, so you might want to try a PHP tutorial or PHP book instead

Thanks for the bee... emmm, mineral water