PHPJunkyard support forum

Script URL: http://www.crikey-thatsmint.com/hesk23/
Version of script: 2.3
Hosting company: localhost on IIS 7.5
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Hi, I have both Hesk 2.2 and 2.3 installed. The settings for both are identical. However, the 2.3 installation does not send email to the email address I use for admin. Starangly, the support and noreply addresses work fine.

I have double and triple checked and the address is exactly the same as my 2.2 installation which as I said works fine.. Any idea what could be wrong?

Cheers

Unless you enabled sending mail using SMTP in 2.3 it uses the exact same functions as 2.2 so PHP-wise there are no differences.

Hmmm now that's thrown me as 2.2 works just fine... My customer emails are sent out no problem but staff/admin notifications are not being received (yup, the option is ticked in my profile).

I'll go away and scratch my head for a while and see if I can find a logical reason for this.

I know you triple-checked everything, but the most obvious reasons would be that the email is misspelled or blocked by your spam filter.

Yup I checked that but email from the exact same address (from Hesk 2.2) lands in my in box so... Only thing I can think is that I modded the subject fields in my 2.2 installation to include the ticket number so maybe my ISP allows them as each subject is different but in 2.3 the subject is the same each time so it might think they are spam thus block them their end...

Who knows ?!

Another thing I've noticed with 2.3 is that if I have the track tickets section set to need the ticket number and email address it just throws an error that says the ticket does not exist when in actual fact it's there listed in the admin screen clear as day.. The only thing I have been able to do is disable the email requirement from the admin settings screen so it acts like the older 2.2 installation.

I just re-tested enabling "Require email to view a ticket" and it works just fine here?

I think I'm going to re-download 2.3 and start again with a vanilla install so that I can test with my server configuration. I'll let you know how things turn out

Thanks Klemen

*UPDATE*
It must have been something I did as the vanilla install works just fine... Strange thing is I didn't actually alter anything other than the customer facing index.php file..

Having same issue. We edited the index.php with the "submit new ticket" on it. After that private emails, emails to customer work, but NO emails to staff that there is a new ticket or a ticket assigned to them. I put the original index.php back but it did not make a difference.

Any Ideas?