cannot access Administration Panel

[diarmani]

Script URL: http://christopherdiarmani.org
Version of script: 2.3
Hosting company: mellowhost
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Administration Panel

Write your message below:

After working great for ages, suddenly my installation is broken. Tickets can be submitted and viewed by the submitter, but access to the back end is broken. Clicking the "Go to Administration Panel" takes me to the login page as usual, but once logged in, I cannot access anything.

The url I'm sent to is http://christopherdiarmani.org/admin/admin_main.php, which is an unformatted page with the following info

Code: Select all

	Christopher di Armani's Support Desk 	
Support Desk > Christopher di Armani's Support Desk

Submit a ticket
Submit a new issue to a department

View existing ticket
View tickets you submitted in the past

Go to Administration Panel

When I click on that "Go to Administration Panel" link it begins a loop of appending "admin/" to the end of the url over and over again.

For example, this is what it looks like after 5 clicks:

Code: Select all

http://christopherdiarmani.org/admin/admin/admin/admin/admin/

Last time I logged into the site was day before yesterday and all was perfect then. Any idea what got broke and how to fix it? I've been loving HESK up until I discovered this tonight.

Thanks,

Christopher

[Klemen]

This is not a HESK-related problem, something's wrong server-side. Even if you try to open a completely fictional file you get the "index" page instead:
http://christopherdiarmani.org/admin/aslsdfgdfg.php

I would double-check that the "admin" folder has all required files inside and turn off any custom error pages or htaccess redirects. Delete any htaccess files if you have them.

Also you have some sort of caching/accelerator software enabled on the server, try disabling it for Hesk.

[diarmani]

Thanks Klemen. I've already tried removing the .htaccess file, even though HESK was working perfectly before with it. I'll contact my hosting company and see what they've done that might have caused this.

Thanks for confirming it's not a HESK issue. That actually helps a lot.

Christopher

[keyotel]

I cannot access the Administrators Panel, after login i get the following link which is just my web site
http://www.keyotel.net/support/admin/admin_main.php

I checked the support/admin folder i don't see the PHP admin_main.php

[Klemen]

Your hosting company could be deleting the file (automatically). Some antivirus scanners falsely mark admin_main.php as a "potential threat" because it includes some encoded PHP code.

The solution would be to :

1. (recommended) upgrade HESK to the latest version which does not trigger any false alarms (download altest version and follow upgrading from old versions instructions in the docs).

- or -

2. ask your hosting company to add admin_main.php to the list of excluded files from virus scanning (they can manually decode it and verify no malicious code is inside).