PHPJunkyard support forum

Script URL: (interal site only)
Version of script: 2.3
Hosting company: in house
URL of phpinfo.php: in house
URL of session_test.php: in house
What terms did you try when SEARCHING for a solution: include in email, email when assigned, show assigned to, email subject assigned

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Hello, I am looking for a quick addition and hope that someone can direct me to the correct files to modify. Here is what I am looking to accomplish.

I want to add a field to the response email that the ticket submitter gets that shows who the ticket is assigned to. I have some coding experience and am not afraid to dig in and get my hands dirty.

Alternately it might be handy for the submitter to get a status update email when the project is assigned to someone initially, and when that assigned person changes. The priority for me is to simply include the staff that the ticket is assigned to in the response email the submitter receives.

Can anyone guide me in this? Thanks so much.

Are you 100% sure you are using version 2.3 (it has been released just a few minutes ago)?

In email templates you can use this special tag to show who the ticket is assigned to: %%OWNER%%

For all special tags that you can use see Modify email templates

thanks Klemen, that was a typo, I am on v2.3 beta.. Hesitant to upgrade right now as I have a lot of customizations in place. Going to have to manually upgrade everything I think.. Most of my customization were in the text.php file as I am re-purposing the reply to feature to act as a Call Back function for our organization.

I will take a look at your suggestion Klemen, again thanks for the prompt, to the point response. I really appreciate it.

Your tops in my book...

A number of bugs have been fixed since beta so you might want to upgrade to the final before you do even more work

OK, ok, you twisted my arm.. All up to date now..

Now that was simple. Even with my custom modifications to the theme and text.php I had everything back up and live within an hour.. Wowzers..

Ill tackle the email response issue now. I might pick your brain a bit more if I run into a wall, but I don't see that being an issue.

Thanks Klemen!

Success!!! Modifying the email worked just as you said it would. Thanks Klemen!