Page 1 of 1
Add user-email field in email send to staff
Posted: Sun Mar 13, 2011 10:08 pm
by Robert
Script URL:
Version of script: 2.2
Hosting company: Aruba Spa
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Hi,
Im trying to insert "email" variable (%%EMAIL%%) in email send to staff but not work.
new_ticket_staff.txt
--------------------------------
Nome: %%NAME%%
Email: %%EMAIL%%
Oggetto: %%SUBJECT%%
Messaggio: %%MESSAGE%%
Puoi gestire il ticket a questo indirizzo:
%%TRACK_URL%%
--------------------------------
can someone help me?
thx
Robert
Re: Add user-email field in email send to staff
Posted: Tue Mar 15, 2011 5:07 pm
by Klemen
Open inc/common.inc.php in Notepad and below
Code: Select all
$msg = str_replace('%%SITE_URL%%',$hesk_settings['site_url'],$msg);
add
Code: Select all
$msg = str_replace('%%EMAIL%%',$ticket['email'],$msg);
Re: Add user-email field in email send to staff
Posted: Tue Mar 15, 2011 10:04 pm
by Robert
Hi !
I'm sorry but nothing happens..!
code in
common.inc.php
Code: Select all
/* Replace all special tags */
$msg = str_replace('%%NAME%%', stripslashes($ticket['name']) ,$msg);
$msg = str_replace('%%SUBJECT%%', stripslashes($ticket['subject']),$msg);
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'] ,$msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL ,$msg);
$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'] ,$msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'] ,$msg);
$msg = str_replace('%%EMAIL%%', $ticket['email'] ,$msg);
$msg = str_replace('%%CATEGORY%%', $ticket['category'] ,$msg);
$msg = str_replace('%%PRIORITY%%', $ticket['priority'] ,$msg);
$msg = str_replace('%%OWNER%%', $ticket['owner'] ,$msg);
text in
new_ticket_staff.txt
Code: Select all
Ticket ID: %%TRACK_ID%%
--------------------------------
Nome: %%NAME%%
Email: %%EMAIL%%
Oggetto: %%SUBJECT%%
Messaggio: %%MESSAGE%%
this is the email..
Ticket ID: LNQJSPBS2V
--------------------------------
Nome: Norberto Carli
Email:
Oggetto: Prova
Messaggio: rthsrhtsrhth
hrt rthrthrthrtrh thtrhtrhtrh
Thank you in advance.
Robert
Re: Add user-email field in email send to staff
Posted: Wed Mar 16, 2011 4:26 pm
by Klemen
Sorry, you also need to edit submit_ticket.php just below
Code: Select all
'category' => $tmpvar['category'],
add