PHPJunkyard support forum

Hi

I wonder if there is a way to auto assign ticket to Hesk User if the ticket is opend in specific category

for example : if user open new ticket in the " Hardware " category , i want this ticket to be auto assign to "user1" because user1 is the PC technician in our company.

i didnt find a way to configure that.

Not at the moment, no, but will probably be included in version 2.3.

thank you for your reply

i'll be waiting for version 2.3

2.3 does auto-assigning, but not by category yet, correct? It just auto-assigns tickets to whichever users have auto-assign enabled, right? (If it does indeed auto-assign by category, then I will take the time to figure out how to implement it.)

Thanks!

Yes, it auto-assignes to the user that has a) access to the ticket category and b) the least amount of open tickets.

Thanks Klemen,

Although an excellent function, it still won't quite work for me. Reason being, is I have several employees that wear more than one hat in the company, and therefore need access to other categories even though they don't manage them.

So I need the system to auto-assign to a specific person, based on category. I already have the 2.3 MOD: Auto-assign Categories Based on Piped Email Address, it seems like I could add a bit of code to it, so that it would also assign the ticket to a specific user as well. Guess I've got homework to do!

Klemen wrote:Yes, it auto-assignes to the user that has a) access to the ticket category and b) the least amount of open tickets.