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Ticket content in all email- How to?
Posted: Sat Feb 26, 2011 5:59 am
by marciab80
Script URL:
Version of script: Latest
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Hello? I want to have the ticket content sent in the (all) email notification, either to user, staff or admin
So in the email I would have something like this
A new support ticket has been submitted. Ticket details:
Name: Marcia
Email:
marcia@gmail.com
Category: Support
Ticket subject: I am just testing
Tracking ID: G6HGVWH345
Hello! I installed your product and figure that the block on profile as no header. how can I fix it?
-------------------
To view/respond to the ticket, please login to the support ticket system.
http://mysite/support/admin/admin_ticke ... resh=20145
*DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from the support system. Do not reply to this e-mail as the customer won't receive your reply!
To change your e-mail notification preferences login to help desk administration and go to "Profile".
Regards,
Re: Ticket content in all email- How to?
Posted: Sat Feb 26, 2011 5:49 pm
by Klemen
See readme.html under "Customize e-mail messages".
Re: Ticket content in all email- How to?
Posted: Sat Feb 26, 2011 10:54 pm
by Raven
Ooh that'll teach me to read README's
Didn't know there were tags for everything!
Guess I'll be altering my outbound email templates too
Re: Ticket content in all email- How to?
Posted: Sat Feb 26, 2011 11:03 pm
by marciab80
@Klemen Thanks I found it, and I am sorry for no see it before but I usually install things without readmes if i did install before.
@Raven you better stop following me lol Joke.
you better figure out how to make the email with HTML.
I can do the HTML part, you do the figure out part lmao.
I can't focus.
Re: Ticket content in all email- How to?
Posted: Sun Feb 27, 2011 12:13 pm
by Raven
Lol well we seem to be the only two doing the posting at the mo
As for the HTML part well maybe in a future version one of the options could be to send either plain text/HTML (with a WYSIWYG editor) formatted emails and have these editable from within the main admin section... Not that I'm dropping any hints to the guru that made this fine tool one bit
Re: Ticket content in all email- How to?
Posted: Sun Feb 27, 2011 12:29 pm
by Klemen
Sending HTML e-mails isn't such a problem, there are other technical details that need to be thought out first (the "guru" needs to make sure this works for all possible options/situations, languages etc
).
HTML e-mails are definitely coming into Hesk, but let's leave something for the next major update (3.0), shall we
Re: Ticket content in all email- How to?
Posted: Sun Feb 27, 2011 3:32 pm
by Raven
Hehe
All hail v3.0 and all it's admin goodness
Re: Ticket content in all email- How to?
Posted: Sun Feb 27, 2011 6:42 pm
by marciab80
Hahaha that was funny. FYI I am not guru. I dont even know php at all. I am just someone that like to play with the already mafe scripts. Love to break and fix
. Like to use my brain instead of filling the forums with "please help" threads. i dislike and never reply to this kind of titles cos a believe if they can use the title for a short description of the problem it may help others.
As for the new release... i may not leave to see it so u better hurry up.
Re: Ticket content in all email- How to?
Posted: Thu Mar 03, 2011 4:43 pm
by marciab80
Guess what? I will live to see it, yohooooooooooooooooo