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allow only high priority ticket to be reopened

Posted: Tue Dec 28, 2010 6:58 am
by Lurking
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Hi,
Can Hesk modify settings to allow only tickets with a "high priority" setting to be re-opened by the customer? Thanks, Larry

Re: allow only high priority ticket to be reopened

Posted: Tue Dec 28, 2010 4:45 pm
by Klemen
There's no such setting, no. You can either allow all tickets to be re-opened or none.