PHPJunkyard support forum

Script URL: Behind password-protected site
Version of script: 2.2
Hosting company: Hostgator
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: missing text, missing fields, blank text, 2.1 to 2.2 upgrade, etc.

Write your message below:

Hi. I upgraded one of my two help desks from 2.1 to 2.2. Everything is *operating* right, mechanically speaking, meaning that I can still submit and reply to tickets (I think). Yet, some of the text is now missing from random fields and places within the install. Since my Hesk is password-protected, here's a video showing examples: http://screencast.com/t/jcaF6EmWhw

I've re-uploaded all the files (except the Hesk settings.inc.php file) and installed the upgrade again.

I've turned debug on manually by directly editing the settings file (because I couldn't submit the Settings page in the Admin panel to do it, due to the language files field being blank). There were no errors reported in the Admin panel in debug mode.

I checked my MySQL database / tables, and they all returned an "OK" status.

How can I fix this, please?

Thank you!

Try deleting the "language" folder and uploading original files there again. Be 101% sure you are uploading Hesk 2.2 language files (because the text you are missing is the one that was added in version 2.2).

Oh, I hadn't uploaded the language folder at all because the README said to rename it, so I didn't want to upload over it and erase my custom email messages in the /emails folder.

I just uploaded everything EXCEPT the files in the /emails folder that I'd customized, and it fixed the text issue.

Thanks a lot!