PHPJunkyard support forum

Script URL: http://www.cybermidi.com/helpdesk
Version of script: 2.2
Hosting company: powweb
URL of http://www.cybermidi.com/helpdesk/phpinfo.php:
URL of session_test.php: http://www.cybermidi.com/helpdesk/
What terms did you try when SEARCHING for a solution:

Write your message below: Hesk was working fine, then suddenly attachments no longer worked. I had the same path problems as other have had, although I haven't touched the admin section in a year.

For some reason, I noticed that the path set was to /admin - which I'm pretty sure is wrong. So I downloaded path.php and ran it, then tried to paste it.

However, any time I try to save my settings I get:

Parse error: syntax error, unexpected ';', expecting ']' in /hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk/admin/admin_settings_save.php on line 274

Also, path.php showed my path as

/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk

In the settings, it shows System/Root Path as:
/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk/admin ( I don't know if that's what it is supposed to show)

In the settings FILE, it shows
/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk

Either way, I cannot "SAVE SETTINGS due to that parse error
Thanks
Please advise

Upload the original admin_settings_save.php file again, yours was edited.

Ok, however I still have the problem - Cannot move file to the attachments folder, please check your server path settings

My host say contact developer about server path. But I read a solution you provided to someone else and edited attachements_inc.php to get this:

DEBUG:

FILES:
Array
(
[attachment] => Array
(
[name] => Array
(
[1] => video-script.txt
[2] =>
[3] =>
)

[type] => Array
(
[1] => text/plain
[2] =>
[3] =>
)

[tmp_name] => Array
(
[1] => /hermes/web02/b1371/pow.cybermidi/htdocs/cgi-bin/tmp/phprM5OBK
[2] =>
[3] =>
)

[error] => Array
(
[1] => 0
[2] => 4
[3] => 4
)

[size] => Array
(
[1] => 1350
[2] => 0
[3] => 0
)

)

)


COPY TO: /hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk/attachments/H69BB5LY1M_865fc3bd7a423731d80a48174d6bd6bb.txt

IS WRITABLE: YES

What do YOU see here? I also uploaded the required files you want (phpinfo & session_test to the script folder). Can "TMP NAME" be the problem here?

Hope you can assist.

Are you sure of this path ?

/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk/attachments/H69BB5LY1M_865fc3bd7a423731d80a48174d6bd6bb.txt

If you use plesk this should read httpdocs

Have no idea what plesk is.

But my path has always contained HTDOCS - and the path.php file confirmed that.

Try setting the serve rpath to exactly this:
/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk

Klemen,
that IS my path and I've been using that.

So what is the EXACT error message then if you enable Debug mode??

Error:
Cannot move file to the attachments folder, please check your server path settings

WARNING
Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.

Just had another look at your phpinfo file. It actually shows a different server path than
/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk

Try using this one istead:
/home/users/web/b1371/pow.cybermidi/htdocs/helpdesk

Any luck?

No luck Klemen - say "can't move" error.

What is interesting is that I changed the path in settings to
/home/users/web/b1371/pow.cybermidi/htdocs/helpdesk

by everytime I look at settings, it shows

/hermes/web02/b1371/pow.cybermidi/htdocs/helpdesk

but the settings.inc file shows
/home/users/web/b1371/pow.cybermidi/htdocs/helpdesk

Regardless, the program works fine, except for the attachments.

Klemen, it is finally working again.

My host had to change permissions from their end - not sure
why, but it works now.

thanks for the help

Hmm, I'm running out of ideas here...

You are sure the folder is chmoded to 777?
What if you manually change the variable in the settings file to empty:

Klemen, I believe you missed my last post - it is resolved.

Thanks again for the help anyway. I think I need to register this thing. It normally
works great. Will get to that.

Vin

Yeah, sorry, missed the last one. I'm glad you got it working!