Workaround possible for Hesk to return short search strings?
Posted: Mon Nov 01, 2010 3:20 pm
Script URL: It's behind a protected member's area!
Version of script: The latest, 2.1
Hosting company: Hostgator
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: hesk short strings, hesk search, short words, search not working, etc.
Write your message below:
I understand that words that appear in 50% or more database entries are considered too broad and thus ignored by the search. I also understand that MySQL fulltext search will ignore words less than 3 chars long and words listed in MySQL's default stoplist.
HOWEVER, I *need* it to be able to search for words shorter than three characters. It's frustrating to have a support article in there (with keywords added to the bottom, yes), but because a client is searching for "CD," it's not returning that article. (Clients are searching for info about how to get us their audio on CD.)
Is there a tangible workaround that I can implement with very little PHP knowledge? If so, what might that be, please?
Thanks!
Version of script: The latest, 2.1
Hosting company: Hostgator
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: hesk short strings, hesk search, short words, search not working, etc.
Write your message below:
I understand that words that appear in 50% or more database entries are considered too broad and thus ignored by the search. I also understand that MySQL fulltext search will ignore words less than 3 chars long and words listed in MySQL's default stoplist.
HOWEVER, I *need* it to be able to search for words shorter than three characters. It's frustrating to have a support article in there (with keywords added to the bottom, yes), but because a client is searching for "CD," it's not returning that article. (Clients are searching for info about how to get us their audio on CD.)
Is there a tangible workaround that I can implement with very little PHP knowledge? If so, what might that be, please?
Thanks!