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Forgot tracking ID? With multiple email in ticket
Posted: Wed Sep 29, 2010 1:38 pm
by lupolo
Hello I have a problem with the option "Forgot tracking ID?" wenn a ticket have multiple emails in it seperated with a "'," it won't email this ticket to the customer.
What could I do to fix this?
Re: Forgot tracking ID? With multiple email in ticket
Posted: Wed Sep 29, 2010 5:43 pm
by Klemen
In index.php (the one in main help desk folder) try changing
Code: Select all
LIKE \''.hesk_dbEscape($email).'\'
to
Code: Select all
LIKE \'%'.hesk_dbEscape($email).'%\'
Be careful to change exactly this code (take special care of quotes).
Re: Forgot tracking ID? With multiple email in ticket
Posted: Fri Oct 01, 2010 6:43 am
by lupolo
Worked, will this also be in the new version?
Re: Forgot tracking ID? With multiple email in ticket
Posted: Fri Oct 01, 2010 12:42 pm
by Klemen
Probably not, because this could lead to various issues. For example if customer A has e-mail address "
doe@gmail.com" and customer B has "
johndoe@gmail.com" and customer A wants to get his tickets he might get tickets from
johndoe@gmail.com instead (because %
doe@gmail.com% will also match
johndoe@gmail.com in the database).
Re: Forgot tracking ID? With multiple email in ticket
Posted: Fri Oct 08, 2010 3:53 pm
by southernmoney
Hi Klemen,
Any possibility perhaps to not allow more than one email address, but to provide a seperate slot for a alternative email address and then allow both to get all emails?
Regards.
Re: Forgot tracking ID? With multiple email in ticket
Posted: Sun Oct 10, 2010 9:22 am
by Klemen
