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User to assign tickets to support staff without loggin in?

Posted: Wed Sep 22, 2010 8:10 pm
by kumarullal
Hi,
I am using this system in our company. The customers are employees.
Is it possible to have the user create a ticker without logging in and be able to assign it to a support staff?
Thanks in advance.

Re: User to assign tickets to support staff without loggin i

Posted: Wed Sep 22, 2010 8:49 pm
by Klemen
No, only the staff may assign tickets. An auto-assign option is planned for the next version that might solve the issue for you.