Closed date in a separate field
Posted: Fri Jul 02, 2010 2:43 pm
For analysis and reports, closed date could be in a separate field.
Now it's impossible to know the closed date, because it's in the history text field.
Other way could be when the ticket is closed (with no answer text) the modification_date be updated.
Now it's impossible to know the closed date, because it's in the history text field.
Other way could be when the ticket is closed (with no answer text) the modification_date be updated.