PHPJunkyard support forum

Posted: **Wed May 26, 2010 1:06 pm**

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

hesk_kb_attachments
-->
Can't execute SQL: CREATE TABLE `hesk_kb_attachments` ( `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `saved_name` varchar(255) NOT NULL DEFAULT '', `real_name` varchar(255) NOT NULL DEFAULT '', `size` int(10) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (`att_id`) ) ENGINE=MyISAM

MySQL said:
Table 'hesk_kb_attachments' already exists

Wenn trying to login:

Error:

Can't execute SQL

Please notify webmaster at webmaster@ace-europe.nl

Posted: **Wed May 26, 2010 3:15 pm**

Try manually running these SQL statements in phpMyAdmin:

Code: Select all

ALTER TABLE `hesk_tickets` ADD `replierid` SMALLINT UNSIGNED NULL AFTER `lastreplier`;
ALTER TABLE `hesk_tickets` ADD `owner` SMALLINT UNSIGNED NOT NULL DEFAULT '0' AFTER `status` ;
ALTER TABLE `hesk_tickets` ADD `locked` ENUM( '0', '1' ) NOT NULL DEFAULT '0' AFTER `archive`;
ALTER TABLE `hesk_tickets` ADD `history` TEXT NOT NULL DEFAULT '' AFTER `attachments` ;

ALTER TABLE `hesk_users` CHANGE `notify` `notify_new_unassigned` ENUM( '0', '1' ) NOT NULL DEFAULT '1';
ALTER TABLE `hesk_users` ADD `notify_new_my` ENUM( '0', '1' ) NOT NULL DEFAULT '1' AFTER `notify_new_unassigned` ,
ADD `notify_reply_unassigned` ENUM( '0', '1' ) NOT NULL DEFAULT '1' AFTER `notify_new_my` ,
ADD `notify_reply_my` ENUM( '0', '1' ) NOT NULL DEFAULT '1' AFTER `notify_reply_unassigned` ,
ADD `notify_assigned` ENUM( '0', '1' ) NOT NULL DEFAULT '1' AFTER `notify_reply_my` ,
ADD `notify_pm` ENUM( '0', '1' ) NOT NULL DEFAULT '1' AFTER `notify_assigned` ;

UPDATE  `hesk_users` SET `categories` = TRIM(TRAILING ',' FROM `categories`);
UPDATE  `hesk_users` SET `features` = TRIM(TRAILING ',' FROM `features`);

CREATE TABLE `hesk_mail` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `from` smallint(5) unsigned NOT NULL,
  `to` smallint(5) unsigned NOT NULL,
  `subject` varchar(255) NOT NULL,
  `message` text NOT NULL,
  `read` enum('0','1') NOT NULL DEFAULT '0',
  `deletedby` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `recipients` (`from`,`to`,`cc`)
) ENGINE=MyISAM;

If the error persists open the hesk_settings.inc.php file in Notepad and change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

then let me know what the error says.

Posted: **Wed May 26, 2010 5:16 pm**

Wenn opening the admin login panel:

Code: Select all

Notice: Undefined index: a in /home/sites/site16926/web/helpdesk/admin/index.php on line 47

Notice: Undefined index: hesk_username in /home/sites/site16926/web/helpdesk/inc/common.inc.php on line 558

Notice: Undefined index: hesk_p in /home/sites/site16926/web/helpdesk/inc/common.inc.php on line 559

Wenn trying to import the string:

Code: Select all

SQL query:

ALTER TABLE `hesk_users` CHANGE `notify` `notify_new_unassigned` ENUM( '0', '1' ) NOT NULL DEFAULT '1';

MySQL said: Documentation
#1054 -

Code: Select all

SQL query:

UPDATE `hesk_users` SET `features` = TRIM( TRAILING ',' FROM `features` ) ;

MySQL said: Documentation
#1054 -

I think its's a SQL error, wenn doing a fresh install its working alright, but with the fresh install its also giving the first line error add the admin login panel

Code: Select all

Posted: **Wed Jun 02, 2010 9:27 am**

I'm having the same problem when running those SQL query.

There is another error when run the query:

Code: Select all

ALTER TABLE `hesk_tickets` ADD `history` TEXT NOT NULL DEFAULT '' AFTER `attachments` ;

Error: BLOB/TEXT column 'history' can't have a default value. ErrorNr:1101.

Posted: **Wed Jun 02, 2010 4:05 pm**

What version of MySQL are you two using?

Posted: **Thu Jun 03, 2010 1:32 am**

I'm using MySQL 5.1.

I tried to remove DEFAULT '' from the query and manage to alter the table but when come to insert query. Another default value error happen.
Insert error : Field 'history' doesn't have a default value.

I'm a newbie to MySQL and PHP. I'm not sure whether i can remove the DEFAULT ''. Sorry if i shouldn't did that.

Posted: **Thu Jun 03, 2010 2:25 am**

I just read an article and it says that BLOB and TEXT cannot have DEFAULT value in MySQL 5.0. http://dev.mysql.com/doc/refman/5.0/en/blob.html

Is there any way to solve this problem in Hesk 2.2? Now cannot create ticket.

Posted: **Thu Jun 03, 2010 6:59 am**

@Klemmen

Sorry iám using MySQL client version: 5.0.38

Posted: **Thu Jun 03, 2010 2:45 pm**

Thanks for reporting, I'll look into it over the weekend.

Posted: **Fri Jun 18, 2010 1:05 pm**

springmoon wrote:I just read an article and it says that BLOB and TEXT cannot have DEFAULT value in MySQL 5.0. http://dev.mysql.com/doc/refman/5.0/en/blob.html

Is there any way to solve this problem in Hesk 2.2? Now cannot create ticket.

springmoon,

did you ever get this fixed if so can you tell me how I'm having the same issue?

Thanks,

Posted: **Sun Jun 20, 2010 5:31 pm**

krunion make sure you are not using BETA version, but the final release 2.2

Posted: **Wed Aug 18, 2010 3:03 am**

krunion wrote:
springmoon wrote:I just read an article and it says that BLOB and TEXT cannot have DEFAULT value in MySQL 5.0. http://dev.mysql.com/doc/refman/5.0/en/blob.html

Is there any way to solve this problem in Hesk 2.2? Now cannot create ticket.
springmoon,

did you ever get this fixed if so can you tell me how I'm having the same issue?

Thanks,

krunion,

Sorry for late reply. Have a long time didn't check mail.

FYI. Remove the DEFAULT '' from the query.
eg: ALTER TABLE `hesk_tickets` ADD `history` TEXT NOT NULL DEFAULT '' AFTER `attachments` ;

ALTER TABLE `hesk_tickets` ADD `history` TEXT NOT NULL AFTER `attachments` ;
Hope this can help.

Good luck.

Posted: **Mon Aug 30, 2010 7:40 pm**

Script URL: http://slc-admin3.scilabs.lsa.umich.edu ... /index.php
Version of script: hesk 2.2
Hosting company: umich.edu
Server software is: Apache/2.2.14 (Unix) PHP/5.3.1 mod_ssl/2.2.14 OpenSSL/0.9.8l
URL of phpinfo.php: http://slc-admin3.scilabs.lsa.umich.edu/~jed2/test.php
URL of session_test.php: http://slc-admin3.scilabs.lsa.umich.edu ... n_test.php
What terms did you try when SEARCHING for a solution: "SQL Error"

We encountered the same issues as were reported previously in the earlier posts. I ended up installing as a new installation and manually importing the data one table at a time which was extremely time-consuming. This post is just an FYI so that you will take into account these issues as you work on fixing various issues in this new version.

PHPJunkyard support forum

Upgrade 2.1 to 2.2 SQL ERROR

Upgrade 2.1 to 2.2 SQL ERROR

Can't execute SQL

Re: Can't execute SQL

Re: Upgrade 2.1 to 2.2 SQL ERROR