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Force customers to log in to submit a ticket

Posted: Thu Apr 08, 2010 11:26 am
by Junk A Lot
Hi

Is there a way to force customers to log in BEFORE they can to submit a ticket?

I don't want an open system and by doing so I can manage who can log in via the adm menu but also avoid the spam prevention question and number check.

I am new to Hesk but it looks very promising. Will probably provide a Danish language file.

/Junk A Lot

Posted: Fri Apr 09, 2010 6:03 pm
by Klemen
No, this is not something Hesk supports nor do I have plans to add it anytime soon.

Re: Force customers to log in to submit a ticket

Posted: Thu Jun 02, 2011 2:19 pm
by dvdangelo
I have intergrated a seperate client login and table to give clients and admins/techs seperate front ends and landign pages. please refer to my thread on this