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possibility to enable or disable emails
Posted: Wed Mar 03, 2010 12:10 pm
by Keremde
A possibility to "enable" or "disable" emails were nice:
send mail for category_moved. YES / NO
send mail for forgot_ticket_id. YES / NO
send mail for new_reply_by_customer. YES / NO
send mail for new_reply_by_staff. YES / NO
send mail for new_ticket. YES / NO
send mail for new_ticket_staff. YES / NO
Posted: Wed Mar 03, 2010 4:03 pm
by Klemen
Thanks for the suggestion, will consider it for future versions.
Posted: Thu Mar 04, 2010 11:40 am
by Keremde
Klemen wrote:Thanks for the suggestion, will consider it for future versions.
You're welcome!
A function to Export the serachresult (admin/admin_main.php) in Excel were nice too
Posted: Thu Mar 04, 2010 11:49 am
by Keremde
Keremde wrote:Klemen wrote:Thanks for the suggestion, will consider it for future versions.
You're welcome!
A function to Export the serachresult (admin/admin_main.php) in Excel were nice too
and onece more.
Show tickets:
possibility to select between Date "xx.xx.xxxx" and "xx.xx.xxxx"
if we can export this search result, we have our reports
Posted: Fri Mar 05, 2010 6:44 pm
by Klemen
A dedicated reporting feature is being worked on, should be better than quick work-arounds
Posted: Tue Mar 09, 2010 9:57 am
by Keremde
Klemen wrote:A dedicated reporting feature is being worked on, should be better than quick work-arounds
Hi Klemen,
yesterday you have got an order from our head of purchasing department - We will use your software as soon as possible.
Because i urgently needed this reports, i use now Microsoft-Access and ODBC, to generate the reports self.
What you think, when will you release the new version?
yours sincerely
Posted: Tue Mar 09, 2010 5:18 pm
by Klemen
I apologize, but I really cannot give a proper release date estimate.
It pretty much depends on how much work I have at my full-time job and with my other (commercial) projects.
Posted: Thu Mar 18, 2010 1:45 pm
by Keremde
Klemen wrote:I apologize, but I really cannot give a proper release date estimate.
It pretty much depends on how much work I have at my full-time job and with my other (commercial) projects.
Hi Klemen,
a great pitty
It´s a great System, congratulation therefor. We love to work with it. so we wait impatiently for the new release.
once more suggestion i have. if one employee are working in the backend in one ticket, the second employee should get an message, that there are already one and work within. is this possible? o lock for the second employee?
and we would like set the status self. with pull-down. From "NEW" to "In WORK" or "RESOLVED" or "REPLIED".
Were verry nice. gratings
Posted: Sun Mar 21, 2010 5:33 pm
by Klemen
Version 2.2 will have the ability to assign tickets to a staff member, this should resolve the issue with two working on the same ticket.