PHPJunkyard support forum

Posted: **Tue Feb 23, 2010 5:01 pm**

Script URL:http://www.sacomaine.org/helpdesk
Version of script: 2.1
Hosting company:One World Hosting
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URL of session_test.php:
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move ticket
Write your message below:
When moving a ticket from one category to another, if the user does not have access to the new category, he/she receives an error message "You do not have authorization to view tickets in this category (or something to that effect).

The ticket is moved, however.

Is there a way to turn this error off?

Posted: **Wed Feb 24, 2010 5:46 pm**

You can try changing this code in the "common.inc.php" file:

Code: Select all

hesk_error($hesklang['not_authorized_tickets']);

to

Code: Select all

header('Location: admin_main.php');

That should just redirect the user to the main admin page instead of showing the error.

Posted: **Wed Feb 24, 2010 6:35 pm**

Excellent -- thank you!

John

PHPJunkyard support forum

Error generated when moving a ticket between categories

Error generated when moving a ticket between categories