You can delete this from submit_ticket.php
Code: Select all
$admins=array();
$sql = "SELECT `email`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `notify`='1'";
$result = hesk_dbQuery($sql);
while ($myuser=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
if ($myuser['isadmin']) {$admins[]=$myuser['email']; continue;}
/* Not admin, is he allowed this category? */
$cat=substr($myuser['categories'], 0, -1);
$myuser['categories']=explode(',',$cat);
if (in_array($category,$myuser['categories']))
{
$admins[]=$myuser['email']; continue;
}
}
if (count($admins)>0)
{
$trackingURL_admin=$hesk_settings['hesk_url'].'/admin/admin_ticket.php?track='.$trackingID;
$msg = hesk_getEmailMessage('new_ticket_staff');
$msg = str_replace('%%NAME%%',hesk_msgToPlain($name,1),$msg);
$msg = str_replace('%%SUBJECT%%',hesk_msgToPlain($subject,1),$msg);
$msg = str_replace('%%TRACK_ID%%',$trackingID,$msg);
$msg = str_replace('%%TRACK_URL%%',$trackingURL_admin,$msg);
$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'],$msg);
$msg = str_replace('%%SITE_URL%%',$hesk_settings['site_url'],$msg);
$msg = str_replace('%%MESSAGE%%',hesk_msgToPlain($message,1),$msg);
/* Send e-mail to staff */
$email=implode(',',$admins);
$headers = "From: $hesk_settings[noreply_mail]\n";
$headers.= "Reply-to: $hesk_settings[noreply_mail]\n";
$headers.= "Return-Path: $hesk_settings[webmaster_mail]\n";
$headers.= "Content-type: text/plain; charset=".$hesklang['ENCODING'];
@mail($email,$hesklang['new_ticket_submitted'],$msg,$headers);
}
and this from reply_ticket.php:
Code: Select all
/* Need to notify any admins? */
$admins=array();
$sql = "SELECT `email`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `notify`='1'";
$result = hesk_dbQuery($sql);
while ($myuser=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
if ($myuser['isadmin']) {$admins[]=$myuser['email']; continue;}
/* Not admin, is he allowed this category? */
$cat=substr($myuser['categories'], 0, -1);
$myuser['categories']=explode(",",$cat);
if (in_array($category,$myuser['categories']))
{
$admins[]=$myuser['email']; continue;
}
}
if (count($admins)>0)
{
/* Prepare ticket message for the e-mail */
$message = hesk_msgToPlain($message,1);
$trackingURL_admin = $hesk_settings['hesk_url'].'/admin/admin_ticket.php?track='.$trackingID;
$msg = hesk_getEmailMessage('new_reply_by_customer');
$msg = str_replace('%%NAME%%',$name,$msg);
$msg = str_replace('%%SUBJECT%%',$subject,$msg);
$msg = str_replace('%%TRACK_ID%%',$trackingID,$msg);
$msg = str_replace('%%TRACK_URL%%',$trackingURL_admin,$msg);
$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'],$msg);
$msg = str_replace('%%SITE_URL%%',$hesk_settings['site_url'],$msg);
$msg = str_replace('%%MESSAGE%%',$message,$msg);
/* Send e-mail to staff */
$email=implode(',',$admins);
$headers = "From: $hesk_settings[noreply_mail]\n";
$headers.= "Reply-to: $hesk_settings[noreply_mail]\n";
$headers.= "Return-Path: $hesk_settings[webmaster_mail]\n";
$headers.= "Content-type: text/plain; charset=".$hesklang['ENCODING'];
@mail($email,$hesklang['new_reply_ticket'],$msg,$headers);
}