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I have made a modification in change_status.php to send a e-mail to user about new status.
I have changed hesk_getEmailMessage function , adding the name of new file ('change_status') ... but, I get the e-mail with no content.Looks like is not reading the file.

Any hints?

In common.inc.php file line 93 there is a list of valid e-mail files, you will need to add your own file to the list for it to work. HESK will only allow reading files listed there for security reasons.

Hi Klemen

You miss what I was write:
"I have changed hesk_getEmailMessage function , adding the name of new file ('change_status')" - this in common.inc.php. Without this i get error "Invalid e-mail file".
I get the e-mail, but i don't get the file content in e-mail.I don't understand why. If I use "new_ticket","category_moved"
or "new_reply_by_staff" i have content. The new e-mail file i have made by copying from "category_moved".

Any ideeas ?

Sorry, I read your post too fast.

Try turnign Debug mode to ON in settings and see if you get any error messages when moving the ticket.

Can you tell me the URL of your Hesk?

I have solved by copying files with root.
As it seems was a problem about rights on that files.