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Adding owner to tickets
Posted: Wed Dec 09, 2009 10:45 am
by paul.mercea
Script URL:
Version of script:2.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Hi all
I have managed (for us) to have owner for tickets.
For this is necesary to create new field in hesk_tickets table, named owner (smalint).
Modified files an new files can be dowloaded from
http://www.almexa.ro/hesk.zip .
Regards to all
Posted: Wed Dec 09, 2009 5:35 pm
by Klemen
Thanks for sharing. Something similar will be included in HESK version 2.2.
Posted: Mon Jan 25, 2010 8:03 pm
by th3tech
thanks! this works great!
Future Upgrades to Help Desk
Posted: Wed Feb 10, 2010 8:37 pm
by MacJoyful
Klemen wrote:Thanks for sharing. Something similar will be included in HESK version 2.2.
I'd
gladly buy you a beer once you add some of the requests to this product.
Anyway, we are hoping to see a method for assigning tickets to specific users in the database. Currently, we have to log the request ourselves and use our name and email for the user that's requested the problem. It gets a little confusing as time passes as far as who entered the request. Fortunately, we have a fairly small department. This sort of help desk solution would not work for a large department.
Re: Adding owner to tickets
Posted: Thu Feb 11, 2010 3:28 am
by MacJoyful
paul.mercea wrote:Script URL:
Version of script:2.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
Hi all
I have managed (for us) to have owner for tickets.
For this is necesary to create new field in hesk_tickets table, named owner (smalint).
Modified files an new files can be dowloaded from
http://www.almexa.ro/hesk.zip .
Regards to all
Can you tell me which script controls the Email Reply Title? Everything I've implemented which you created works great except for the email sent out when an owner has been assigned has the subject as follows:
Ticket owner has changed to %s
I see that the text.php file contains the new owner information. Is this something to be modified in reply_ticket.php or possibly the admin_ticket.php file? Thank you for your help. This really would be helpful if we can get the subject line of the automated email to be correct.
Adding owner to tickets
Posted: Tue Mar 09, 2010 5:12 pm
by emmettg
Hi,
Has anyone been able to resolve the issue with the emails containing the variable names rather than the correct values.
The owner assignment update is great but it would be the icing on the cake to resolve the email issue as well.
Anyone provide a fix or point me in the right direction.
Thanks.
Posted: Tue Mar 16, 2010 1:41 am
by slabbe
Just want to know how to force Hesk to display only assigned tickets to a specific user (ex.: John Doe got 5 assigned tickets. In his admin page I want to only show those who has been assigned to him. The admin will see everything).
Re: Adding owner to tickets
Posted: Wed Mar 17, 2010 11:32 am
by IgMuSh
emmettg wrote:
Has anyone been able to resolve the issue with the emails containing the variable names rather than the correct values.
Try this(line #118 in owner.php):
Code: Select all
@mail($email,$hesklang['owner_email'].$owner_name['name'],$msg,$headers);
Then you must remove " %s" in text.php
Code: Select all
$hesklang['owner_email']='Ticket owner has changed to ';
Posted: Mon Mar 22, 2010 10:19 am
by emmettg
Thanks for the reply. I have it working now. I needed to add code into the owner.php file to pickup the NUM and LIST_TICKETS data for the return email.
All working now
Posted: Mon Mar 22, 2010 4:59 pm
by slabbe
slabbe wrote:Just want to know how to force Hesk to display only assigned tickets to a specific user (ex.: John Doe got 5 assigned tickets. In his admin page I want to only show those who has been assigned to him. The admin will see everything).
BUMP !
Posted: Tue May 11, 2010 8:05 pm
by slabbe
slabbe wrote:slabbe wrote:Just want to know how to force Hesk to display only assigned tickets to a specific user (ex.: John Doe got 5 assigned tickets. In his admin page I want to only show those who has been assigned to him. The admin will see everything).
BUMP !