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Hi, I'm an italian guy that is playing with Hesk for using it later where he works

It's so simply and speedy than others but it lacks of 2 things IMHO:

- a little part for tracking orders, not by clients but by staff with a few values like: orders list, item code, description, related user for remember, item quantity, price

- a template system, just to let skilled users to make good-looking templates (see Raven )

These are only my thinkings of what could be added to make Hesk better.

Anyway, thanks for Hesk and continue to improve it

Bye!

Hi m4dbra1n, don't really know what to say about the additions you have pointed out but thanks for your kind comment I wouldn't say skilled but just a dabbler who likes to play with code really - still thank you

The more I have looked at the source code the more I think a template system is not really required though - although I do stand by one of my previous posts where I said it would be cool to have a drop-down in the admin settings to select different CSS layouts. This combined with the header.txt and footer.txt files should suit most users design needs I think

Since a lot of other php cms and forums are open source, why Klemen don't consider the option to ask permission of using a template system from another cms or forum and make it suitable for Hesk?

Maybe can be the fastest way, and could be the best even if we consider the fact that:

- write a template engine from the ground it's not so easy, I think

- using an existent template engine means more stability and less bugs, because it's in an advanced state of programming

That's what came in my mind, maybe can be stupid, maybe Klemen think different, but I only want to share them and see replies because I've found this php script sooooooo good for my needs

Bye and sorry 4 my english, maybe sometime could be "strange" XD

There are a lot of template systems out there I could use, but at the moment I have so much other work I can't promise anything when and if templates will be added.

The more I have looked at the source code the more I think a template system is not really required though - although I do stand by one of my previous posts where I said it would be cool to have a drop-down in the admin settings to select different CSS layouts. This combined with the header.txt and footer.txt files should suit most users design needs I think Smile

Only other thing I can think of is to have it so that users can edit the default values in the priority dropdown and maybe have the function to add/remove custom field at the click of a button as opposed to a set number (20 atm) and maybe be able to move these up/down like you can with the categories