PHPJunkyard support forum

Script URL: http://www.ace-europe.nl/helpdesk/
Version of script: 2.1
URL of phpinfo.php: http://www.ace-europe.nl/helpdesk/phpinfo.php
URL of session_test.php: http://www.ace-europe.nl/helpdesk/session_test.php


There is a problem with the cookies wenn we add a new ticket (for a customer our selfs), and whe reply on it true the admin panel the username from the ticket will be used on the admin reply mail/ticket.

That's because you are logged in as staff when submitting a new ticket (and your customers obviously aren't when they do). I will try to add an "add ticket" form to the admin panel to avoid such problems in the future versions. As a quick work-around you could use two different browsers - the one you normally use is for staff (like Internet Explorer), and a second one for submitting tickets (like Firefox) so you don't have to close sessions/clear cookies.