PHPJunkyard support forum

Script URL: www.southernmoney.co.za
Version of script: 2.1
Hosting company: Southern Money

Message below:

We have 3 clerks to attend to our daily tickets. However, it now happens that while the one is busy to reply on a ticket then the others are too. This creats chaos. Is there a way to work around it. Is it possible that a flag can go blank while someone is working on it or the ticket flash or something like that.

Regards

jvz

Next version of Hesk will have an option to assign tickets, this will solve such problems.

For now the only work-around I can recommend is that the first person adds a note (like "I am working on the ticket") so when the next one opens the ticket he sees the note, even if a reply hasn't been submitted yet.

Tx Klemen,

Look forward to it.

Regards.

jvz