Page 1 of 1
no admin info mail
Posted: Wed Jun 03, 2009 7:58 pm
by 12webmaster
hi everybody,
i do not receive the admin info mails.
the costumer mails work fine.
do you have an idea?
i have the latest version of the script.
i check the funktion with
Code: Select all
<?php
mail('mymail@bla.com','Test','Test');
echo "Mail sent!";
?>
and it works
best regards matthias
Posted: Fri Jun 05, 2009 8:44 pm
by Klemen
Customer e-mails use the exact same code as admin/staff e-mail so if customer notifications work admin should also. The only thing I can think of is that your SPAM filter is blocking them?
Same problem !
Posted: Mon Jul 13, 2009 9:50 am
by jorn-h
Not to hijack the thread but i have the same problem.
When a costumer make a ticket , they recive the auto replay from hesk.
But its no e-mail that give admin or staff notice that a new ticket have been submited.
To see that its not my email that get blocket i have also try to make a ticket using my e-mail adress , then i recive the auto e-mail from hesk with ticket id. Everything ok. If staff write answer i also recive it as costomer.
But as staff i dont recive anything on the same e-mail adress.
In profile its marked for give notice. Strange.
Im running HESK (with licens) on a windows wamp server.
Everything else looks like it working well.
Thanks for a great product. Hope that someone can point me in the right direction to make notice to staff and admin work.
With regards,
Jorn
Posted: Mon Jul 13, 2009 12:14 pm
by Klemen
It must be something server-side or e-mail client side blocking the e-mails. But I am afraid I can't be of any help here as I have no idea what it could be.