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Session Timed Out

Posted: Mon May 04, 2009 6:29 pm
by jdsatlanta
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Running Hesk with MySQL 5 and PHP 5.2. Getting an error when logging in as Admin about my session has timed out. Only time or a server reboot seem to help.

Posted: Mon May 04, 2009 6:39 pm
by Klemen
There have been numerous posts about this problem - it's a server issue with PHP sessions not working. You can post your phpinfo and session_test files here to confirm it (get them here viewtopic.php?t=138 ) but this is something that your host will have to fix ultimately.

Another Clue, but still confused on Session Timed Out issue.

Posted: Wed May 13, 2009 1:25 pm
by jdsatlanta
Ok, so when I open the admin login in IE7 and log in I get the session time out issue.

When I do it in FireFox, it works perfectly.

I am sure that it is an issue with IE Settings, just not sure which. Can anyone shed some light on a good place to start in IE?

Posted: Wed May 13, 2009 2:39 pm
by Klemen
IE7 works fine with default installation and configuration (so do versions 6 & 8). Do you have any other software installed that might be blocking cookies?

Try creating a new test staff member, post the login info and your Hesk URL here and I can test it with both.

You can also try
viewtopic.php?t=2531

New Symptom...

Posted: Tue Jun 16, 2009 2:47 pm
by jdsatlanta
When on the webserver and using:

http://localhost/hesk/admin

...i can login fine.

From the same server, if I type:

http://galaxy_atl/hesk/admin (galaxy_atl being the server) I get the session timed out issue.....

Any thoughts?

Posted: Tue Jun 16, 2009 4:09 pm
by Klemen
Does session test work fine (viewtopic.php?t=138)?

Posted: Tue Jun 16, 2009 4:17 pm
by jdsatlanta
Yes...we had tested that some time ago.

Posted: Tue Jun 16, 2009 5:46 pm
by Klemen
In that case I'm afraid I can't be of help. The symptoms are those of non-working sessions but without access to the server I can't really say what, why and how.

clean out IE

Posted: Tue Jul 28, 2009 8:43 pm
by Gregg1009