PHPJunkyard support forum

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

hello , I want to know where is the file forgot_ticket_id.txt be used.
I found all file ,but I can't find where the file was used.
please tell me .

Check in the readme.html file under "Customizing e-mail messages"

Klemen wrote:Check in the readme.html file under "Customizing e-mail messages"

sorry ,maybe i don't express my questions clearly.

my question is as below:
there are six txt files in emails folder, as i know,the two file (new ticket.txe and new_ticket_staff.txt) were called by submit_ticket.php

other txt file also were called by other *.php beside forgot_ticket_id.txt

so I don't know why the file forgot_ticket_id.txt don't be called in this programm.

It is in index.php, it's used as a template to send old ticket ID numbers to people who forget them (when you open help desk, go to "View existing ticket" and click "Forgot tracking ID?").

Klemen wrote:It is in index.php, it's used as a template to send old ticket ID numbers to people who forget them (when you open help desk, go to "View existing ticket" and click "Forgot tracking ID?").

thank you very much ,I have found .