Emails
Posted: Tue Mar 31, 2009 3:42 pm
Version of script:2.0
Hello
I am testing out your script and I had a question about emails. When a customer replies to the ticket is there a way to make it reply to just the tech working the ticket and the main helpdesk email?
Also is there away for the admin to assign a tech to a ticket and then a email is sent to that tech about the ticket?
Thank you and your product is great
Hello
I am testing out your script and I had a question about emails. When a customer replies to the ticket is there a way to make it reply to just the tech working the ticket and the main helpdesk email?
Also is there away for the admin to assign a tech to a ticket and then a email is sent to that tech about the ticket?
Thank you and your product is great