PHPJunkyard support forum

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Hi, My emails for new tickets etc etc are only send to the staff of my helpdesk but not to my customers.

What's wrong?

If they are sent to your staff then e-mails work. Your probably have some server restrictions set that prevent sending e-mails from scripts to 3rd party domains. I know I had a similar problem once with PHPJunkyard.com. Try contacting your hosting company and ask if that is the case.

Regards

Hello,
First I have to say that the install was a piece of cake !

However, I too am having the same problem where when a new ticket is submitted, an email is delivered to the admin and support, but not to the person that entered it. The reason is that the admin and support email addresses are on the same machine so they are delivered locally. In order to send an email to anyone else I need to specify to use "my" smtp email server with authentication. My domain is hosted with a 3rd party and for security reasons they do not allow sending of email except thru my own smtp server with authentication. Can you tell me which file I need to edit so the mail function knows to use my smtp server and what un/pw combination to send with it?

This is the only thing that I have to get over before I can use the program. I have looked at a lot of others but (other than this one issue) this has been the easiest by far.

Thank you again,
Joe

Hi,

Yes some servers have sending e-mail from scripts allowed only to domains on local server. You would need root access (server password) to change that. I am not a server guy, but you should check the php and sendmail configuration files.

If you don't have root access try contacting your hosting company about it.

Regards