Admin comments
Posted: Thu Apr 24, 2008 5:52 pm
I have installed this software on our server and it will be extremely useful in asisting our helpdesk. Many thanks.
In our organisation we have multiple admins who may deal with any of the requests. One think that would make this script very powerful is if the helpdesk admins could make comments relating to a certain ticket, so that other admins can update themselves on what course of action has been carried out without it appearing in the emails.
Many thanks again for a great piece of software
In our organisation we have multiple admins who may deal with any of the requests. One think that would make this script very powerful is if the helpdesk admins could make comments relating to a certain ticket, so that other admins can update themselves on what course of action has been carried out without it appearing in the emails.
Many thanks again for a great piece of software