PHPJunkyard support forum

Posted: **Mon Mar 03, 2008 12:24 pm**

I am looking for a way to add another priority ('Critical').
Does anyone know how I would go about this?

Any help is greatly appreciated!

Thanks!

Posted: **Mon Oct 06, 2008 7:40 am**

Hey, this isn't really an easy task for most people, so I'll help you out and tell you how

Index.php
Find:

Code: Select all

<option value="3" <?php if($_SESSION['c_priority']==3) {echo 'selected';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if($_SESSION['c_priority']==2) {echo 'selected';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if($_SESSION['c_priority']==1) {echo 'selected';} ?>><?php echo $hesklang['high']; ?></option>

Place below

Code: Select all

<option value="0" <?php if($_SESSION['c_priority']==0) {echo 'selected';} ?>><?php echo $hesklang['critical']; ?></option>

english.inc.php(In the language folder)
Find

Code: Select all

$hesklang['high']='High';

Add above

Code: Select all

$hesklang['critical']='Critical';

print_tickets.inc.php(in the inc folder)
Find

Code: Select all

    case 2:
        $ticket['priority']='<font class="medium">'.$hesklang['medium'].'</font>';
        break;

Add below:

Code: Select all

    case 4: //Doesn't work unless case 4...
        $ticket['priority']='<font class="critical">'.$hesklang['critical'].'</font>';
        break;

ticket.php

Code: Select all

        elseif ($ticket['priority']==2) {echo '<font class="medium">'.$hesklang['medium'].'</font>';}

Add below:

Code: Select all

        elseif ($ticket['priority']==4) {echo '<font class="critical">'.$hesklang['critical'].'</font>';}

Now run this sql query on the database(that hesk is connected to...):

Code: Select all

 ALTER TABLE `hesk_tickets` CHANGE `priority` `priority` ENUM( '1', '2', '3', '4' ) CHARACTER SET latin1 COLLATE latin1_swedish_ci NOT NULL DEFAULT '3'

hesk_style.css
Add right at the end

Code: Select all

.critical {
	color: #FF0000;
	text-decoration: underline;
}

If there is anywhere I've missed just say and I'll tell you how to add it there too.

Posted: **Sat Aug 13, 2011 1:50 pm**

Hello, iv folwed you step per step and its not working.

Can you explain exactly ?

Thank you.

PHPJunkyard support forum

Add more Priority categories

Add more Priority categories

Re: Add more Priority categories