Install Stuck at Step3. Step4 yields blank page...

dnosker · Post by **dnosker** » Tue Oct 16, 2007 5:00 pm

Hello!,

Ok, I have spent two solid days trying to get the script to install but no luck. I can get to step3 where I enter the database info and then when clicking "Continue to step4" I get a blank white screen. After checking MySQL database I setup (hdesk) no tables are created. I have double checked the username and password I am entering and it is correct.

I have searched the last couple days every possible post on this site for any simular problem but have found nothing that comes close.

I am using a dedicated windows 2003 server (Which I have full access to), all permissions are correct, I am running other PHP scripts that work fine. Cannot for the life of me figure out why this install is not working.

I have tried using every single test file that has been given to others and the result is always fine. This includes session test files, test files I found that ran through 4 tests, etc... Everything fine. Except for this problem I have with the install listed above.

IF the developer would be so kind as to help I would give full access to the machine (Including remote desktop access) since I am at a complete loss as to what this could be and really would like to get this script working.

Thanks,

Dave

Post by **Klemen** » Tue Oct 16, 2007 5:38 pm

What version of PHP are you running?

Are you running also some other scripts that use MySQL?

Would be useful if you provided the information you were asked for when posting a new topic

dnosker · Post by **dnosker** » Tue Oct 16, 2007 5:40 pm

PHP Version 5.2.4

All other PHP scripts that I have installed run fine and access the MySQL databases fine.

Post by **Klemen** » Tue Oct 16, 2007 5:46 pm

Link to the phpinfo?

Are you SURE your other scripts use MySQL? Note that in PHP 5 MySQL ISN'T enabled by default, you need to manually enable it...

dnosker · Post by **dnosker** » Tue Oct 16, 2007 5:57 pm

I have sent you a PM

-- Dave

Post by **Klemen** » Tue Oct 16, 2007 6:13 pm

From your phpinfo and testing your install.php I am 99% sure mysql isn't enabled (properly) in your PHP. Check "Installation on Windows Systems" > "PHP 5+" at
http://php.net/mysql
and double-check your settings in php.ini (is php_mysql.dll uncommented?).

Feel free to upload some other script that uses MySQL and prove me wrong

dnosker · Post by **dnosker** » Tue Oct 16, 2007 7:14 pm

Sorry about that.... I had set something weird in the php.ini file just before you checked it out trying different things... The MySql IS working now as you can see in the phptest.php now... (ALSO, if you go to my domain I have turned back on the CMS system which IS using MySQL fine.

However, now what it is doing is not even letting me get past the first step#1 page. When I click the new install button I get a blank page.

I have run the test1,test2,test3,test4 php files that I found in other posts that you gave them and they all report fine.

BUT.... I just tried to run the session_test.php and it returns a blank page. Nothing is output.

Any ideas?

Do you want me to send you a copy of my php.ini file? would that help debug this problem?

thanks for all the help,

dave

dnosker · Post by **dnosker** » Tue Oct 16, 2007 7:41 pm

I *THINK* I have possibly found something that may be the problem...

In the php.ini file there is this section....

[Session]
; Handler used to store/retrieve data.
session.save_handler = user

This was set for my drupal CMS system that I am using. The above setting can also be set to "files". However, IF this is the problem then that would cause problems in other scripts such as drupal to not function correctly.

-- Dave

dnosker · Post by **dnosker** » Tue Oct 16, 2007 8:07 pm

HERE WAS THE SOLVE...

I had:
session.save_handler = user

in the php.ini file you MUST have
session.save_handler = files

So, If anyone is having this problem with blank screens running the install then check for this problem.

I had it set to "user" because my CMS script required this. However, this script (Like many others) will require you to have it set to "files". I fixed my CMS script to set it to "user" just for the instance of the script that needed it.

Anyways, got it to work now.

-- Happy Camper

Post by **Klemen** » Tue Oct 16, 2007 8:44 pm

Glad to hear you got it working!

Avram · Post by **Avram** » Sat Oct 27, 2007 8:21 am

Hey,
I'm having same problem here, with v.0.94.1 - it's stuck at step 4 - shows blank page. I'm using PHP 5.2.0 and MySQL is enabled (phpMyAdmin is working, other scripts that use MySQL are working).
phpinfo can be found here, and hesk is located here: http://avramovic.dyndns.org/hesk/install/

Post by **Klemen** » Sat Oct 27, 2007 9:39 am

Hi,
Hmm, upload this file, hopefully it will show us where the install stops:
http://www.phpjunkyard.com/extras/install_debug.zip

Was a file called "error_log" created in the hesk or install folder? If yes, what does it say? Also manually edit file hesk_settings.inc.php and set $hesk_settings['debug_mode'] to 1

Avram · Post by **Avram** » Sat Oct 27, 2007 11:12 am

Hi,

it now says:

Warning: require_once(inc/header.inc.php) [function.require-once]: failed to open stream: No such file or directory in C:\Program Files\EasyPHP 2.0b1\www\hesk\inc\common.inc.php on line 356

Fatal error: require_once() [function.require]: Failed opening required 'inc/header.inc.php' (include_path='.;C:\PROGRA~1\EASYPH~1.0B1\\php5\pear\') in C:\Program Files\EasyPHP 2.0b1\www\hesk\inc\common.inc.php on line 356

But, inc/header.inc.php exists! The problem might be that we're trying to include it from install/ folder so it's acctually asking for ./install/inc/header.inc.php (this is just an idea).

Thanks in advance,
Nemanja

p.s. "error_log" was not created

Post by **Klemen** » Sat Oct 27, 2007 11:25 am

Ah, I know what the problem is now (the error you get now is just a result of the initial error). The problem is your password (the one you sent me in the PM). Open the ORIGINAL install.php file and change line 63 from

Code: Select all

$hesk_settings['database_pass']=hesk_Input($_POST['pass'],"Please enter your MySQL user password");

to

Code: Select all

$hesk_settings['database_pass']=hesk_Input($_POST['pass']);

That should do the trick.

Avram · Post by **Avram** » Sat Oct 27, 2007 11:50 am

Yeah, that solved the problem

but the error message was so confusing :/

Thanks once again... I had to patch admin_settings.php and admin_settings_save.php in the similiar way to make Admin -> Settings work

You have PM