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Email notification issues using .94

Posted: Wed Jul 04, 2007 11:53 pm
by humpda
Script URL: www.alexhillshs.eq.edu.au/helpdesk
Version of script: .94
Hosting company:
URL of phpinfo.php: http://www.alexhillshs.eq.edu.au/helpdesk/phpinfo.php
URL of session_test.php: http://www.alexhillshs.eq.edu.au/helpde ... n_test.php
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Write your message below:
Hi
SInce I have upgraded to version .94 I have been receiving very sparodic email notifications when users post new tickets and now it seems to have stopped. I posted a test message to myself and did not receive it. When using the previous build I generally received all email notifications give or take a few. I assume that hesk uses the sendmail script?? According to PHP info sendmail is present and is located at /usr/sbin/sendmail -t -i Being a relative noob at all this, where can I look to see if it is calling the right function??? Thanks for your help :D

Posted: Thu Jul 05, 2007 12:15 am
by humpda
Ok...this is weirding me out. I posted a couple more test messages and got zip emails returned. I checked the settings tab and on a whim turned on debug...then went in and posted a reply as a client to a helpdesk response and bingo it worked. Posted a couple more messages as users and ticket responses and these worked....so my questions are...why would this be so? what does debug do? and is it just a fluke that it worked once devug was turned on? Thanks

Posted: Fri Jul 06, 2007 8:12 pm
by 3cwired_com
hmmm thats weird, I was always curious about mine sending mail reliably, I just haven't had a moment to exactly check it out, but that will be done shortly for Q&A purposes, hopefully all checks out well when I am finished, good luck to ya. post your findings, im curious to know the results...

Posted: Sun Jul 08, 2007 10:58 am
by Klemen
If it worked fine and then suddenly stopped (or even sends as zipped??) then my guess is something is wrong with either Sendmail or your PHP configuration. See if you can get a simple script like

Code: Select all

<?php
mail('you@yourmail.com','Test subject','Testing message...');
echo "MAIL SENT!";
?>
to send mail (change e-mail in the code to your own).

Posted: Thu Jul 12, 2007 8:39 am
by humpda
Thanks for that..seems to work ok