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trouble ticket no. not showing in submit a ticket page
Posted: Tue Apr 26, 2005 5:25 pm
by jhonny
can you put a trouble ticket no. after it submiting a ticket in the page coz if for example a customer will follow-up it have no idea of the ticket no. because it does'nt show it when you submit one. I tried it in your test page.
thanks,
jhonny
Posted: Tue Apr 26, 2005 5:45 pm
by Klemen
Hi,
Not really sure what you mean? Give me an example and I will add it.
Regards
Posted: Tue Apr 26, 2005 7:47 pm
by Guest
for example, when I submit a ticket in the web page and completed the information needed and click submit ticket... the web page should show something like this..
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Ticket submitted
Your ticket has been successfully submitted!
Your ticket number is 123456 <------ this is what I meant
View your ticket
------------------------------------------
I this way I can know the ticket number w/o using the admin panel. I hope I made my self clear to you
Posted: Tue Apr 26, 2005 8:00 pm
by jhonny
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Ticket submitted
Your ticket has been successfully submitted!
Your Tracking ID is 123456 <------ this is what I meant (ticket number)
View your ticket
------------------------------------------
sorry if I double post I dont see any edit here.
Posted: Tue Apr 26, 2005 8:34 pm
by Klemen
Hi,
You need to be a registered member and logged in to edit messages
I see now what you mean. The ticket ID is E-MAILED to you (customer, person who submits ticket), but a good point anyway, will add that probably over this weekend.
Regards
Posted: Wed Apr 27, 2005 3:48 pm
by jhonny
hello,
Thanks for the quick reply, and I'll wait for it and thanks again
jhonny