PHPJunkyard support forum

Posted: **Tue Apr 24, 2007 4:32 am**

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Is there a way to increase the Canned response chars ???

Title (max 50 chars)

Posted: **Tue Apr 24, 2007 7:08 am**

The Title is only viawable to the staff, to change the length you need to do two things:

1. Open manage_canned.php in Notepad, find this code (line 208):

Code: Select all

<input type="text" name="name" size="40" maxlength="50">

and change maxlength to for example "100"

2. Edit the "hesk_std_replies" table in MySQL. You can do that for example with phpMyAdmin - change title length to 100 or use this SQL code:

Code: Select all

ALTER TABLE `hesk_std_replies` CHANGE `title` `title` VARCHAR( 100 )

Posted: **Tue Apr 24, 2007 11:10 pm**

is it safe to set it to 9999999

Posted: **Wed Apr 25, 2007 3:04 am**

It's safe, but some servers have a limit and won't actually set it so high.