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view tickets sorted by closed date

Posted: Tue Mar 06, 2007 6:45 pm
by mcl
Is it possible to view all tickets sorted by closed date? I don't see the closed date recorded so maybe it could be done by last post date?

I don't mind editing the php a bit if someone can point me in the right direction...

Posted: Sat Mar 10, 2007 3:41 pm
by Klemen
Possible yes, easy no.

In current version it would require some advanced SQL (join tickets and replies tables by trackid/replyto and then sort found replies by date), but that's unfortunately out of the scope of my support.

The next version of Hesk (0.94 currently still in Beta testing) will have sorting by last modified (which equals closing date if ticket is closed) integrated so you might want to wait for the release.