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? - Closed Tickets should remain closed please ...
Posted: Sat Sep 30, 2006 10:58 pm
by substyle
Script URL: localhost
Version of script: 0.9.31
Write your message below:
I have a questions about HESK:
When I close a Ticket a "Customer" may reopen
the Ticket by giving a reply to that Ticket.
Is there any way to get a closed Ticket stay closed ?
I tryed to manage removing the "Reply field" that's printed out,
but didn't succeded ... see I'm no real big php coder, but any
suggestions would be nice.
geetz
subby
Posted: Fri Oct 06, 2006 8:18 pm
by Klemen
You can try changing this in ticket.php
Code: Select all
<hr width="750">
<h3 align="center"><?php echo $hesklang['add_reply']; ?></h3>
<form method="POST" action="reply_ticket.php">
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br>
<textarea name="message" rows="12" cols="60"></textarea></p>
<p align="center"><input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>">
<input type="hidden" name="orig_name" value="<?php echo $ticket['name']; ?>">
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>">
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="button"></p>
</form>
to
Code: Select all
<?php
if ($ticket['status']) {
?>
<hr width="750">
<h3 align="center"><?php echo $hesklang['add_reply']; ?></h3>
<form method="POST" action="reply_ticket.php">
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br>
<textarea name="message" rows="12" cols="60"></textarea></p>
<p align="center"><input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>">
<input type="hidden" name="orig_name" value="<?php echo $ticket['name']; ?>">
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>">
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="button"></p>
</form>
<?php
}
?>
Haven't tested it though...
Posted: Fri Oct 06, 2006 11:22 pm
by substyle
Thank you very much
This is absolutely what I'd like it to be, keep up the good work.
Hesk is a cool Projekt.
Btw. Are there any future plans to work with "skins", for myself I did a lot
of customization on the frontend to get it fit our "Web 2.0-Like" intranet
style
subby @ bremen @ germany <- right, sorry for my pure english ...
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Posted: Fri Nov 10, 2006 10:11 pm
by kjc
Yep, View this post
viewtopic.php?t=930