PHPJunkyard support forum

Script URL: http://www.whiskybay.com/hesk/
Version of script: 0.93.1
Hosting company: hensel
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: mail, email unknown.

Write your message below:

Messages to the customers are fine. Messages to the admin of the helpdesk are going wrong. Below is error detail send to me.
(i get still this mail because i am the admin and i have a catch all adress so errors also end up at my desk )


Reporting-MTA: dns; mrblue.hensel.nl
X-Postfix-Queue-ID: DCC951BF7CC
X-Postfix-Sender: rfc822; info@whiskybay.com
Arrival-Date: Sat, 9 Sep 2006 19:04:47 +0200 (CEST)

Final-Recipient: rfc822; you@yourwebsite.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mail.yourwebsite.com[67.18.255.242] said: 550
sorry, no mailbox here by that name. (#5.7.17) (in reply to RCPT TO
command)


So what i see is that the script probably doesn't send to the email adress that is filled in in the ticket. Or php at my website goes wrong. It is my adress, so i know it works. you@yourwebsite.com is not my adress.. as you understand. I send several emails all are wrong. Any idea ?

Hi,

Check that you have correct (and working) e-mails in hesk_settings.inc.php for

$hesk_settings['support_mail']
$hesk_settings['webmaster_mail']
$hesk_settings['noreply_mail']

yes. i have...

In that case something must be wrong with sending out e-mails to your admin address. Looking at your error something is probably wrong with your mail software on the server setup. Seems like it is not configured properly, it gives "you@yourwebsite.com" and "host.yourwebsite.com" which should actually be set to YOUR domain (or the main domain on your server). Even the IP given in the error is the actual IP of "yourwebsite.com" website.

Have someone (your hosting company) check that, I wouldn't know where exactly to look and it has nothing to do with Hesk.