PHPJunkyard support forum

Script URL: http://orangewood.org/hesk/admin.php
Version of script: 0.93.1
Version of PHP: Have tried both 4.4.2 and 5.1.4
Hosting company: Powweb.com
Have you searched THIS FORUM for your problem: yes

I am having a problem with my admin function. I can login as a user and create a ticket, but when I login as Admin, the screen just returns a blank.

I ran the admin_debug script and got the following results:
Start process info:

1. Session started successfully
2. Database connection started successfully
3. Username and password received
4. Database info received
5. Password OK
6. Categories OK, now redirecting (not in debug version)...
Location: admin_main.php

At this point I am left with a blank screen.

I am using a mac with OSX 10.4. I have attempted to login with Safari and Firefox with the same results.

I have uploaded the requested scripts:
http://orangewood.org/hesk/session_test
http://orangewood.org/hest/admin_debug.php

Thanks for your help,

Greg Davis

Hi,

The session test file shows you have problems with PHP sessions in general. The phpinfo file shows you have not configured your sessions correctly. In the php.ini change the "session.save_path" from the default one "/var/php_sessions" to a valid (existing) folder which has write permissions (chmod it to 777). Changing the sessions folder to /tmp usually works fine.

Regards,