[LOCKED] Mods for HESK "archive" Thread

[Hairball]

I'm having trouble installing this.

After installing hesk, getting it running and using it for 1 week and licensing it,
I backed it up (luckily), Downloaded NuMods 1.5.0 and extracted to the hesk root and opened my browser to the /install directory in my browser and nothing came up. Just a blank page.

I then removed the whole lot and did a fresh download of hesk, a new download of 1.5.0 extracted and overwrote into the root of the hesk download and replaced my site.

All I am getting is a blank page.
Permissions are 755 aside from the attatchments folder and hesk_settings file which are 777.

I've tried this on two servers. (OS X 10.7 server and 10.9 server)

Is there something I am missing or maybe something missing or different in Apache in OS X Server that is killing this mod?

[Hairball]

I finally got it working.

For anyone having trouble installing on OSX.

In the installation instructions, The line:
"Take the contents of the .zip file and replace over your current HESK/NuMods installation." is a little misleading. If this is done a few of the required files in the /inc/ folder are missing when the folder is overwritten.
I also noticed a heap or errors in the apache log looking for other random (original) image files.

Also Apache in OS X 10.7 server keeps its ccs in /usr/share/httpd/css/ so the /css files need to be copied there or the site 0000_any_80_site.conf needs to be edited to remove the aliases to css. (not the case in 10.8 server or 10.9 server

Copying the contents of /css to /usr/share/httpd/css/ breaks line 3 of hesk_newStyle.php "require_once(../nuMods_settings.inc.php" so I moved nuMods_settings.inc.php into ccs and changed line 3 to "require_once(./nuMods_settings.inc.php" <<-one dot

After doing that, It worked fine.

I'm not looking forward to updating he he.


Thanks for the mod! It looks great!

[Belshawv]

Dear Sir or Madam

I wanted to thank you for the development of an attractive UI to augment HESK.

I do have some Numod issues that I am trying to work out with the installation that are non-Hesk related.

I seem to get an error when it comes to the admin ticket administrative panel, can you please assist? Very excited about this product. Mahalo!





Veronica Belshaw

[Belshawv]

Ahh, if you want my administrative login - i can PM it to you so you can replicate the error/bug - let me know!

[mkoch227]

I finally got it working.

For anyone having trouble installing on OSX.

In the installation instructions, The line:
"Take the contents of the .zip file and replace over your current HESK/NuMods installation." is a little misleading. If this is done a few of the required files in the /inc/ folder are missing when the folder is overwritten.
I also noticed a heap or errors in the apache log looking for other random (original) image files.

Also Apache in OS X 10.7 server keeps its ccs in /usr/share/httpd/css/ so the /css files need to be copied there or the site 0000_any_80_site.conf needs to be edited to remove the aliases to css. (not the case in 10.8 server or 10.9 server

Copying the contents of /css to /usr/share/httpd/css/ breaks line 3 of hesk_newStyle.php "require_once(../nuMods_settings.inc.php" so I moved nuMods_settings.inc.php into ccs and changed line 3 to "require_once(./nuMods_settings.inc.php" <<-one dot

After doing that, It worked fine.

I'm not looking forward to updating he he.


Thanks for the mod! It looks great!

The reason why some files were lost was because the NuMods zip only contains files with replaced code, per Klemen's request. Window's default action is to merge the folders together, while I believe OS X wants to blow away the current folder with yours (I had that issue when doing some dev work on my macbook a while ago ).

I may include your findings as part of the installation page if that's ok with you

[mkoch227]

It looks like I forgot to add a line of SQL to the installation file.... run the following query, replacing hesk_ with your database prefix:

Code: Select all

ALTER TABLE `hesk_users` ADD COLUMN `default_notify_customer_email` ENUM ('0', '1') NOT NULL DEFAULT '1'"

I'm thinking I might have to re-evaluate the way I generate these SQL changes for future releases

[Belshawv]

Thank you so much!

[Belshawv]

Quick, silly question:

How does one add a logo to the header? Thank you.

(p.s. Thank you for the SQL update)

[mkoch227]

If you want to add it to the header, you will have to edit inc/header.inc.php for the client-side and inc/show-admin-nav.inc.php. Information on how to use an image in place of the "brand" on the left of the navbar can be found at http://getbootstrap.com/components/#navbar-brand-image

If you want to add it above the navigation, simply edit header.txt. It will be parsed as html when loading the page.

[Belshawv]

You're awesome! Thank you! I went with header.txt and it came out pretty good

www.netcomcloud.net/hesk -- yay!

[Ghuldarog]

Okay, I'm not entirely sure what went wrong during installation but the transition from 1.3.0 to 1.4.0 was smooth. But after upgrading from 1.4.0 to 1.5.0 I am suddenly unable to access any of the accounts created including 'admin' because it is inactive.

Is there any way I can activate admin account so I access the help desk? Or should I restore my 1.4.0 backup and try again?

[mkoch227]

Okay, I'm not entirely sure what went wrong during installation but the transition from 1.3.0 to 1.4.0 was smooth. But after upgrading from 1.4.0 to 1.5.0 I am suddenly unable to access any of the accounts created including 'admin' because it is inactive.

Is there any way I can activate admin account so I access the help desk? Or should I restore my 1.4.0 backup and try again?

In your database, under the users table, are all of the accounts inactive? And I'm assuming you ran the update script as well, correct? If so, I'm not sure why this happened, but you can run the following SQL query to re-activate all of them:

Code: Select all

UPDATE `hesk_users` SET `active` = '1'

Replacing hesk_ with your table prefix

[Belshawv]

Hello again,

Three things:
1. Just finding new little bugs as we go -user must select "reply all" within an email message to make the email piping work properly without the help desk admin needing to login to the panel
I have a screen capture of a bug within the admin panel, can you help?

http://netcomcloud.com/?attachment_id=580

Also I notice the header section gets screwed up in Internet explorer when using the header.txt file - any advice?

Thank you
Veronica Belshaw

Ps is there a way for all replies to be "reply all status" ie. Copy all agents and sender all the time no matter how end user or tech replies - everyone is in the loop at all times.

[mkoch227]

Hello again,

Just finding new little bugs as we go -user must select "reply all" within an email message to make the email piping work properly without the help desk admin needing to login to the panel

If you use a base HESK installation, does the same thing happen? Or does this only happen when using NuMods?

Or here if that doesn't work (trying to type from my iPhone)

http://netcomcloud.com/?attachment_id=580

Yep, this issue was discovered a week or so ago when "Show customer priority" is turned off. A hotfix for this issue can be applied by reading the thread at https://github.com/mkoch227/Mods-For-Hesk/issues/78

Also I notice the header section gets screwed up in Internet explorer when using the header.txt file - any advice?

Thank you
Veronica Belshaw

(1) What version of IE are you using? and (2) can you provide a screenshot?

[Belshawv]

Thank you - wow fast.

Ok I'll brb w info. My boss found it