PHPJunkyard support forum

hi,
I have used the (removed) for about one year.Now i wanna to change another Help Desk Software to have a qualitative comparison for my business.The HESK version 2.3 maybe a good choose.Thanks very much.

Buenas tardes,

Descargué la version Spanish (Español) :

http://www.hesk.com/languages/23/es.zip

Pero no me permite visualizar ni las tíldes ni la letra ñ, ya cambie los valores :

httpd.conf ----> AddDefaultCharset UTF-8
php.ini --------> default_charset = "utf-8"

En los archivos de la traducción en español viene el valor :

text.php ------> $hesklang['ENCODING']='iso-8859-1';

Cambie el valor a :

text.php ------> $hesklang['ENCODING']='utf-8';

Pero aún así el problema se mantiene.
Mi configuración es :

Linux CentOS 6.2 64 bits
Apache 2.2.15
PHP 5.3.3
MySQL 5.1.61

Por favor alguien podría ayudarme?

Please post any problems in a new topic, this one is reserved for posting translations only.

Language: Greek
Date: 27th April 2012
Author: Demis Deminio
HESK VERSION: 2.3
LANGUAGE FILE VERSION: 2.3
DOWNLOAD: http://dl.dropbox.com/u/187659/el.zip

Thanks for sharing Greek translation!

I just wanted to report that whoever translated the Spanish language, added more details to the email txt files. So you may want to check all the email txt files, in case you don't want to generate all that data to your customers and also to your staff in one get go.

I think it needs to be revised. I think translations should stick with the original files and not be modified or altered. It took me a bit to figure out why the Spanish emails were generating a lot of unwanted data about the support ticket. Seems mostly all the email txt files were modified.

Update:

I checked the "HESK version 2.2" Spanish language (email files) and that one seems to match the English version (email files) very well for the HESK version 2.3. So you may want to grab those (email files only) instead.

Update 2

I found another issue. In the Spanish text.php file, there are two sessions of this line:

'$hesklang['menu_can']=

I think we are suppose to delete the entire line that is between:

$hesklang['menu_cat']='Categorias';
$hesklang['menu_can']='Respuéstas predeterminadas';
$hesklang['menu_profile']='Perfil';

Thanks for reporting this issue. You are encouraged to update to 2.4.1 instead!

Problem with 2.4.1 is that it no longer supports PHP 4.

That is a serious problem with your hosting provider - last version of PHP 4 has been released over 4 years ago, it is unsafe to continue using such an old, unsupported and buggy software on the server to say the least.

I know this is getting off-topic. But it was my request to my host to keep me in PHP4, because my phpBB2 only supports PHP4, and since I have so many mods installed on that forum to make our lives easier. This is the reason why I haven't switched to phpBB3, because they have not created all the extra mods we use everyday. Seems like the mods for phpBB2 are not being made for phpBB3.

Yes, I have heard of it being old and buggy, and not being supported. But my sites are still running, no issues of any kind, and etc. Once I see that the old mods are now available for phpBB3, then I will make the transfer and move on to PHP5

So until then, I will be able to use your tool with PHP5.